Frequently Asked Questions

For over 40 years we've been a leading manufacturer of awards, trophies, and recognition products — and we were the first company to bring award ordering online for businesses. We're a true manufacturer and decorator, not a reseller or middleman, with in-house engraving, printing, and a dedicated design team. Read our full story ›

One of the largest curated collections of awards and trophies online — crystal, glass, acrylic, plaques, perpetual and corporate awards, trophies, and gifts — thousands of items ready to personalize. We also build full recognition programs for teams of any size.

You're covered by our 100% Satisfaction Guarantee: if you're not 100% satisfied within 30 days of receipt, we'll exchange the item or refund your money — we'll do whatever it takes to make it right. For personalized pieces, this covers production or quality issues measured against the proof you approved. See the full guarantee ›

Please open and inspect your delivery as soon as it arrives. If a physical award arrived damaged, contact us right away and we'll replace it as quickly as possible, free of charge. Please note this covers damage to the awards themselves — outer boxes and packaging are considered packaging and are not subject to replacement.

Every personalized item is produced exactly from the proof you approve, so please review your proof carefully — once you approve it, the proof is final. If we made a mistake against your approved proof, you're fully covered by our 100% Satisfaction Guarantee and we'll correct it free of charge. If you need to change something after the item has already gone into production, we'll produce a discounted replacement at the reduced per-piece rate of your order.

Because they're made just for you, engraved and custom items aren't returnable — except as covered by our 100% Satisfaction Guarantee. Learn more ›

Yes — our Lowest Price Guarantee means if an item's published price on our site drops within 30 days of your purchase, we'll refund the difference (some promotional, bundled, or coupon purchases are excluded). Details ›

Before production/approval: corrections to artwork, items, and personalization are made at no charge, and quantities can be adjusted. After you approve and production begins: custom, imprinted, and engraved products can't be canceled or changed. Non-customized stock items may be subject to a restocking fee. Changes & cancellations ›

Three easy ways: online (choose your awards and upload your details), by phone at 1-800-429-2737, or by email to contactus@awards.com with your item numbers, in-hands date, and shipping address. Ordering & shipping details ›

Absolutely. When you personalize with a logo, we send a FREE art proof — typically within 24–72 hours — for your review. Production doesn't begin until you approve it, so there are no surprises. Art & proof info ›

A proof is a digital preview of your personalized award — a rendering that shows exactly how your engraving, logo, text, and layout will look before we make it. We email you a free art proof to review, and production doesn't begin until you approve it, so it's your chance to catch anything and request a change. Once you approve the proof it's considered final, and we produce your award exactly as shown. More about proofs & artwork ›

A vector file is best (.ai, .eps, or .cdr, with fonts converted to outlines). We can also work from .jpg or .png images, though a one-time logo-conversion fee and a little extra proofing time may apply. Full logo requirements ›

Plan for 1–2 business days to receive your proof, then about 5–7 business days from art approval to ship, plus transit time. Need a custom design? Our team delivers in 3–5 business days. Rush options are available on many items. Processing & shipping times ›

We ship UPS Carbon Neutral, and your order may ship from multiple locations at no extra charge. You can also multiship to many addresses at checkout (a small per-address handling fee applies). Shipping options ›

Yes — we ship worldwide. International orders are placed by phone or email with one of our representatives, and may be subject to customs duties and taxes (paid by the recipient). See our Ordering & Shipping page for full international details.

Yes. If you ship on your own carrier account, you (the account holder) are responsible for shipping, handling, duties, taxes, and any carrier issues such as delays, damages, or claims. Just share your account details when you order — see our Ordering & Shipping page for details.

We accept Visa, Mastercard, American Express, Discover, and PayPal. Businesses, schools, and government agencies can also pay by Invoice or Purchase Order (terms subject to approval; Education and Government entities are automatically approved). Payment & terms ›

We request payment details at checkout, but we do not bill you until your order ships.

Applicable sales tax is calculated and shown during checkout before you submit your order. If you're tax-exempt, email your certificate to contactus@awards.com and we'll remove the tax (and refund any tax paid in error).

Checkout is secure and we respect your privacy — we never sell your personal information. See our Privacy Policy, Terms of Use, and Accessibility Statement.